1. Write on the delivery/returns form which items you are returning and the reason

2. Package up your item securely

3. Click here to create your Royal Mail return label or arrange a collection

4. Keep a record of your tracking number and postage receipt

We hope you will be completely satisfied with your order. However, you can return any unwanted items within 30 days from the date of despatch for a full refund (less any outbound postage costs paid). Items must be unused and in as new condition with all labels, hygiene strips and swing tags attached. Gift boxes and earrings are non refundable. We aim to process returns as soon as possible, however please allow up to 14 days during peak periods.

Please take care when trying items on. If an item is returned to us in not new condition; damaged, marked, with odours or with tags no longer attached, we will not be able to process a refund. In this case we will offer to return the item to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.

If you return an item that wasn't purchased from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you but you would be required to pay a redirection fee to cover the cost. If we don’t hear back from you within 14 days, the goods will be destroyed.

Once it's received back, we'll process it as soon as we can and aim to have this done within a week but please allow two weeks at peak times. We'll send you an email to confirm once we have processed your refund. 

Yes, we’re happy to organise this for UK orders. 

If you wish to exchange your garment for an alternative size or colour, please just write on the delivery/returns note what you would like to exchange the item you are returning for. Then follow the returns instruction above.

We do recommend that if the item you require is showing as in stock then it is often best to buy the replacement item and return the unwanted item for a refund as this avoids the replacement item going out of stock whilst your return is in transit to us.

Yes of course, you're more than welcome to return items from different orders in one package back to us. Please ensure you include your returns notes in the parcel or if you haven't got these, then the order numbers, your details and the reason for the return.

No returns form? No problem; simply include a note with your name, order number and reason for returning inside the package. Your order number can be found on your order confirmation and shipping confirmation emails. 

If your product develops a manufacturing fault within 30 days of purchase, please contact us to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.

If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please contact us. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.

You will need to arrange a pay for the return of unwanted items. The items must be received within 30 days from when we despatched them to you.

Our return address:

Simply Beach
Perfect Fit Swimwear Ltd
The Loft
Iron Wharf
Faversham
Kent
ME13 7BY
United Kingdom

All returns from outside the UK should be clearly marked "Return of Goods". Returns from outside the UK are only accepted under international commercial terms (incoterms) of Delivered Duty Paid (DPP), which means you must pay all shipping, taxes and duties of returning the items to us.

Our return address:

Simply Beach
Perfect Fit Swimwear Ltd
The Loft
Iron Wharf
Faversham
Kent
ME13 7BY
United Kingdom